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Client Services Frequently Asked Questions – Online Banking

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ONLINE BANKING

How do I register for Online Banking?
Click here to sign up.
Complete the internet banking registration.
If your registration is successful, you can log in immediately. If your application needs to be reviewed, you will receive an email once your registration is approved.

I cannot log in!
Have you registered for online banking? If not, visit our website, and sign up for Online Banking.
• Did you forget your User ID? Please call 508-820-4000 for assistance.
• Do you need assistance with your browser? Most browser errors can be solved by simply closing all your browsers and starting a new session. Be sure that all of your Internet browsers are up to date. If you still need assistance, please call 508-820-4000.

Can I receive email alerts?
Signing up for email alerts is easy. Once you log in to online banking, click on the Additional Services tab, then select Mobile Banking and Alerts. Choose from a variety of notifications about your account activity, including but not limited to:
• Balance Alerts
• Check Cleared
• Maturity Date
• Loan Payment Due

Can I export to a Money Management Program?
Yes, online banking is compatible with Quicken and QuickBooks.

BILL PAY

How do I register for Bill Pay?
• When registering for Online Banking, your account will automatically be reviewed to access Bill Payment Services unless you opt out of Bill Payment on your registration.
• If you already have Online Banking, once you've signed in, select Bill Pay.

Is Bill Pay free?
Yes, Bill Payment Service is free at MutualOne.

Can I have more than one checking account on Bill Pay?
Yes, you may have additional checking accounts on Bill Pay.

Why are some Bill Pay payments sent electronically and some sent via paper check?
If the vendor you are paying has registered to accept electronic payments, the payment will be sent electronically. If not, a paper check will be sent to the payee at the address you have entered.